Q: How do I cancel my Athlo subscription?

Athlo subscriptions are billed by Apple or Google, not by Athlo directly, so they are cancelled through your store account. On iPhone or iPad, open Settings, tap your name, then Subscriptions, select Athlo and tap Cancel Subscription. On Android, open the Google Play Store, tap your profile icon, then Payments and subscriptions, then Subscriptions, select Athlo and tap Cancel. Cancelling stops the next renewal; you keep access until the end of the period you already paid for.

Q: I paid for a game or coaching session that did not happen. How do I get a refund?

Payments for LinkUp games and coaching sessions are held in escrow through Stripe and are only released to the host or coach after attendance is verified by QR code. If a host cancels, the refund is issued automatically to your original payment method and typically appears within five to ten business days. If a session did not happen and you have not seen a refund, contact support with the game or session name and the date.

Question 1

How do I cancel my Athlo subscription?

Accepted Answer

Athlo subscriptions are billed by Apple or Google, not by us directly, so they're cancelled through your store account.

iPhone or iPad: Settings → your name → Subscriptions → Athlo → Cancel Subscription.
Android: Google Play Store → profile icon → Payments and subscriptions → Subscriptions → Athlo → Cancel.

Cancelling stops the next renewal. You keep access until the end of the period you've already paid for.

Question 2

How do I delete my Athlo account?

Accepted Answer

You can delete your account from inside the app under Settings, Account, Delete Account. Deleting removes your profile, messages, game history and preferences. If you cannot access the app, email athlo@athloapp.com from the address on your account and we will process the deletion. Cancel any active subscription separately through Apple or Google, since deleting your Athlo account does not cancel store billing.

Question 3

I paid for a game or coaching session that did not happen. How do I get a refund?

Accepted Answer

Payments for LinkUp games and coaching sessions sit in escrow through Stripe and only release to the host or coach after attendance is QR-verified.

If a host cancels, your refund is issued automatically to your original payment method and usually lands within 5–10 business days. If a session didn't happen and you haven't seen a refund, message us with the game or session name and the date.

Question 4

How do I report a user or a message?

Accepted Answer

Press and hold any message to report it, or open a user's profile and choose Report or Block. Blocking stops all messages and game invitations from that account.

Reports are reviewed and we act on violations of our Terms of Use, including removing content and suspending accounts. If someone is in immediate danger, contact your local emergency services first.

Question 5

My tickets are not showing in Apple Wallet. What should I do?

Accepted Answer

Open the event in Athlo and tap Add to Apple Wallet again. If nothing happens, check that Wallet isn't restricted under Settings → Screen Time → Content & Privacy Restrictions.

Your QR code stays available inside the Athlo app either way, so you can still check in at the gate without the Wallet pass.

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